Last updated: 1 October 2026
These Cancellation Terms explain the rules applicable to cancellation, termination and, where applicable, reimbursement of services offered by Fexuro on fexuro.com.
They apply to Assistance Packs, the Monthly Assistance Plan and the Magazine subscription, in addition to the General Terms and Conditions of Sale.
The user may request cancellation of their subscription at any time.
Unless otherwise provided for by the relevant offer, by the General Terms and Conditions of Sale or by applicable law, cancellation takes effect at the end of the current billing period.
Until that date, the user retains access to the service corresponding to the subscribed plan.
3.1 – Assistance Packs
Assistance Packs are one-off purchases and do not renew automatically. Any refund for unused or partly used assistance time is subject to the statutory right of withdrawal, the commercial guarantee described below and applicable law. Assistance already delivered may be deducted from any refund where permitted by law.
3.2 – Monthly Assistance Plan
The Monthly Assistance Plan costs £69/month for 11 hours of assistance after a 3-day trial charged at £0.10. It renews monthly unless cancelled.
3.3 – Magazine
The digital Magazine costs £7.60/month after a 7-day free period and renews monthly unless cancelled.
The customer may cancel at any time:
The user must submit their request before the next due date if they wish to avoid the next charge. In case of difficulty, the user is invited to use the chat as a priority in order to be assisted in the process.
Unless the right of withdrawal is exercised or a more favourable commercial guarantee applies, cancellation of the Monthly Assistance Plan or Magazine takes effect at the end of the period already paid for.
No cancellation penalty applies. Assistance Packs do not require cancellation because they do not renew automatically.
Where a customer has subscribed to both the Monthly Assistance Plan and Magazine, cancellation of one does not automatically cancel the other.
In accordance with the rules applicable to distance contracts, the consumer customer has fourteen (14) days from purchase or subscription to exercise the right of withdrawal for an Assistance Pack, the Monthly Assistance Plan or the Magazine, subject to applicable law.
The right of withdrawal may be exercised by means of a clear and unambiguous statement sent from the customer account area, by email or by means of the standard withdrawal form where it is made available.
In the event of a valid exercise of the right of withdrawal, sums actually paid for the relevant service are refunded within a maximum of fourteen (14) days from receipt of the request.
If the customer expressly requested that assistance begin before the end of the withdrawal period, the customer remains liable for the assistance already delivered up to the date of withdrawal.
The right of withdrawal cannot be exercised for services fully performed before the end of the legal period where performance began with the customer’s prior express consent and express waiver of that right, in the cases provided for by applicable law.
Fexuro offers a commercial guarantee of the “satisfied or refunded” type.
The customer may request reimbursement of their last paid subscription period. This guarantee is independent from the legal right of withdrawal.
Any refund request made under this guarantee may relate only to the most recent charge. The request may be submitted via chat, from the customer account area or by email.
If accepted, the refund is made within a maximum period of fourteen (14) days. This commercial guarantee is in addition to the consumer’s legal rights and does not replace them.
For any question relating to cancellation, termination or refunds, you may contact Fexuro. For any request, we invite you to use the chat as a priority.
Email: contact@fexuro.com