Privacy policy

Last updated: 26/03/2026

This Privacy Policy describes how Fexuro collects, uses, stores and protects the personal data of users of the fexuro.com website and the services offered on it. Its purpose is to provide each user with a clear and transparent understanding of how their data is processed and of the means available to them to exercise their rights, in accordance with the applicable legal framework. Browsing the website and using the services implies acknowledgement and acceptance of this Privacy Policy.

2. Data Controller

The data controller for personal data collected through the fexuro.com website is Midieo Operations LTD, a company registered in Cyprus under number ΗΕ 477197. Registered office: Persefonis, 1, Flat/Office D, Aradippou, 7103, Larnaca, Cyprus. Contact: contact@fexuro.com. For any request relating to your personal data, the chat available on the website is the recommended channel for a prompt response.

3. Data Collected and Purposes

3.1 – Categories of Data Collected

In the context of using the Fexuro website and services, the following categories of data may be collected:

  • identification data: first name, last name, email address, phone number,
  • connection data: IP address, browser type, date and time of access, pages visited,
  • payment and billing data, it being specified that complete banking details are not stored by Fexuro,
  • data relating to requests submitted to the Concierge service, communication history and usage preferences,
  • technical and security data essential to the proper operation of the website and the prevention of unauthorised access.

3.2 – Purposes of Processing

This data is collected and processed for the following purposes:

  • managing the creation, monitoring and maintenance of user accounts and active subscriptions,
  • providing, organising and improving the services offered on the website,
  • processing payments, issuing invoices and recording the history of financial transactions linked to subscriptions,
  • handling user requests and providing customer support,
  • ensuring website security, detecting and preventing fraud attempts or abusive behaviour,
  • sending administrative, contractual or legal communications where necessary,
  • sending offers or commercial communications where the user has given valid consent or where applicable law permits.

4. Legal Bases for Processing

Processing carried out by Fexuro is based, depending on the case, on one or more of the following legal bases: the performance of a contract or pre-contractual measures, in particular for managing subscriptions, payments and requests submitted to the service; compliance with legal and regulatory obligations, including in accounting, tax or security matters; the legitimate interests of Fexuro, in particular to secure the website, prevent fraud, improve services and defend its rights; the user's consent, where required, in particular for certain cookies or commercial communications. Withdrawal of consent does not affect the lawfulness of processing operations carried out prior to that decision.

5. Hosting and Security

5.1 – Hosting

Users' personal data is hosted on servers located in Ireland and the Netherlands, within the European Union, managed by SiteGround Hosting Ltd.

5.2 – Security

Fexuro implements appropriate technical and organisational measures to protect personal data against any unauthorised access, loss, alteration or disclosure, including:

  • encryption of communications using secure protocols (SSL/TLS),
  • access control and restriction systems for data,
  • monitoring and security incident detection mechanisms,
  • internal procedures designed to preserve the confidentiality, integrity and availability of data.

No storage or transmission system can guarantee absolute security. Fexuro is nonetheless committed to implementing all reasonably necessary measures to protect its users' data.

6. Data Sharing and Transfers

6.1 – Recipients

Personal data may be shared, to the extent strictly necessary, with the following categories of recipients:

  • authorised internal Fexuro teams,
  • technical service providers involved in hosting, security, maintenance or website management,
  • payment or billing partners involved in the secure processing of transactions,
  • providers or partners engaged to fulfil a request made by the user,
  • administrative or judicial authorities where required by law or where a legally grounded request is made.

Fexuro does not at any time sell or transfer users' personal data to third parties for their own purposes.

6.2 – Transfers Outside the EEA

Data is processed and stored within the European Economic Area as a priority. Should a transfer to a third country become necessary, it would be governed by a legally recognised mechanism: an adequacy decision by the European Commission, standard contractual clauses, or any other protection instrument permitted under applicable regulations.

7. Retention Periods

Personal data is kept only for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal obligations. As a general guide: data linked to the account and the contractual relationship is retained for the duration of the active relationship and thereafter for the time needed to handle requests and defend Fexuro's rights; payment and billing data is retained in accordance with applicable accounting, tax and legal obligations; connection data and technical logs are retained for a period proportionate to their purpose; data used for commercial purposes is retained within the permitted limits, unless the user objects or withdraws consent where required. Once the applicable retention period has elapsed, data is securely deleted or anonymised, unless a legal obligation requires otherwise.

8. User Rights

In accordance with applicable regulations, each user benefits from the following rights: right of access to their personal data; right to rectification of inaccurate or incomplete data; right to erasure in cases provided for by applicable law; right to restriction of processing in certain situations; right to object, in particular on grounds relating to their specific situation or in the context of direct marketing; right to data portability where applicable; right to withdraw consent at any time where processing is based on it; right to set out instructions regarding the handling of their data after death, where applicable law provides for this. Any request may be sent to: contact@fexuro.com. Fexuro will respond within the timeframes set by applicable regulations. Users also have the right to lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk. Fexuro nonetheless encourages users to contact us first so that we can work towards a resolution together.

9. Cookies and Similar Technologies

9.1 – Use

The fexuro.com website uses cookies and similar technologies to ensure its proper operation, measure its audience, remember certain user preferences and, where appropriate, offer tailored content.

9.2 – Cookie Categories

Depending on the website configuration, cookies used may fall into the following categories:

  • strictly necessary cookies for the operation of the website,
  • audience measurement and statistical analysis cookies,
  • personalisation cookies,
  • advertising or targeting cookies, subject to the user's prior consent where required.

9.3 – Managing Preferences

Users can manage their cookie preferences via the banner or consent management tool displayed on their first visit, or through their browser settings. Where consent is required, it may be refused or withdrawn at any time without affecting access to the essential features of the website.

9.4 – Retention Period

Cookies are not retained beyond a period proportionate to their purpose. Where consent is required, the user's choice is stored for a limited period in accordance with applicable regulations.

10. Changes to this Policy

Fexuro reserves the right to update this Privacy Policy at any time, in particular to reflect changes in legislation, regulation, technology or operations. In the event of a material change, users may be informed by any appropriate means. The version in force is the one published on the website at the time of consultation.

11. Contact

For any question relating to this Privacy Policy or to exercise a right regarding personal data protection, users may contact Fexuro via the chat available on the website or at: contact@fexuro.com.