Terms of payment

Fexuro offers its services in the form of online subscriptions.

The subscription process involves the following steps:

• selecting the desired offer or plan,
• entering the required personal details,
• entering payment information,
• confirming and validating the subscription.

Access to the service is granted upon validation, in accordance with the conditions of the chosen offer.

2.1 – Concierge

The Concierge service is available under the following plans:

• 3h – £19.75 Perfect for a single task or a quick test of the service.
• 4h – £29.75 Ideal for a handful of errands handled in one go.
• 6h – £39.75 Handle a full day's requests without lifting a finger.
• 7h – £49.75 For a busy week of tasks, all taken care of for you.
• 9h – £59.75 Tackle multiple ongoing tasks across the week with ease.
• 11h – £69.75 A month's worth of support, always ready when you need it.

All first-time Concierge subscriptions begin with a three (3)-day trial period charged at £0.01 inc. VAT. At the end of this period, and in the absence of a prior cancellation, the subscription is automatically activated on the chosen plan.

The subscription price is billed in one or several equal instalments, at no extra cost, according to the billing frequency agreed at the time of subscription.

2.2 – Magazine

The digital magazine subscription is available at a maximum of £7.60 per month (including VAT).

Billing begins from the seventh (7th) day following the subscription date. After this period, the subscription renews automatically at each billing date, unless the customer cancels beforehand.

This subscription is open-ended and may be cancelled at any time. It is entirely independent from the Concierge subscription: taking out or cancelling one has no automatic effect on the other, unless otherwise agreed at the time of subscription.

All prices are inclusive of applicable taxes. Fexuro reserves the right to modify its pricing, subject to notifying the customer in advance.

Each subscription is billed at the rate accepted by the customer at the time of subscription and according to the billing frequency applicable to the chosen plan.

All charges are made in pounds (£) inclusive of applicable taxes.

Invoices and payment receipts are available in the customer's personal space or can be sent upon request to the customer service team.

Unless cancelled within the applicable timeframe, all Fexuro subscriptions renew automatically at the end of each billing period, in accordance with the frequency applicable to the subscribed plan.

This automatic renewal ensures uninterrupted access to the service. Customers can manage their subscriptions from their personal space or by contacting the customer service team.

Valid payment details are required for any subscription. They are used exclusively for transactions relating to the customer's subscriptions.

In the event of a card change or expiry of registered payment details, customers are encouraged to update their payment information from their personal space to avoid any interruption to their service.

Fexuro does not store complete banking details. Payment information is handled by a specialised provider in compliance with applicable security standards.

Payments are made by credit or debit card via the secure payment solution integrated into the website.

All transactions are denominated in pounds (£) inclusive of applicable taxes, and are processed in accordance with applicable security protocols, including PCI DSS compliance.

In the event of a payment failure — expired card, bank rejection, insufficient funds or any other reason — Fexuro reserves the right to notify the customer and suspend access to the affected service pending resolution.

If payment details are not updated within forty-eight (48) hours of notification, the suspension may remain in place until the outstanding amounts are fully settled.

Customers may cancel their subscription at any time, in accordance with the terms set out in the General Terms and Conditions of Sale and, where applicable, the Cancellation Terms available on the website.

Cancellation takes effect under the conditions set out in those documents.

Refunds are processed in the cases provided for by the General Terms and Conditions of Sale, the Cancellation Terms or applicable law.

All requests must be submitted via the website chat or by email to contact@fexuro.com. Where a refund is approved, it is returned via the same payment method used for the original transaction, unless technically impossible.

Fexuro may update its pricing and billing terms in response to changes in its services, market conditions or applicable regulatory requirements.

Any change affecting an active subscription will be communicated to the customer in advance, under the conditions set out in the applicable contractual documents.

Fexuro implements appropriate technical measures to protect payment data transmitted during each transaction.

Payments are routed through encrypted protocols and processed by PCI DSS-certified technical providers, ensuring a level of security consistent with industry standards.

For any question relating to a payment, subscription, cancellation or refund, the Fexuro customer service team is available:

• via the chat on the website, the recommended channel for a faster response,
• by email: contact@fexuro.com.